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Ms. Li bought more than 6,000 yuan of Ordos cashmere products and received Platinum members. The merchant promised that the product could be cleaned at any store free of charge. When she was ready to take the product to another store for cleaning, the clerk told her that she did not Accept the after-sales cleaning service. Ms. Li recently told reporters about the annoyance she encountered.
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The clerk broke the news
Company cleaning is not clean
According to Ms. Li’s introduction, she had purchased several Ordos cashmere products in Zhuangsheng Sogo Department Store years ago. The total price was more than RMB 6,000. The clerk at the time told her that according to the consumption amount, Ms. Li would receive a platinum membership and the benefits could be A store offers free branded cashmere cleaning.
Not long ago, when Ms. Li went to the Ordos Store of Cuiwei Department Store of Longde Plaza to prepare to clean the products, she was rejected by the staff. According to Ms. Li’s introduction, the store clerk had just started to say that it was not clear that the member could have a free cleaning service, and that no consumer had her hands free cashmere cleaning service, and then a person who claimed to be a manager was also not quite sure. Clear this matter.
After calling the Ordos Store of Sogo Shing Sogo Department Store to confirm that it can be cleaned, the clerk then advised her not to clean the store in Ordos. The clerk said: “You can go home and wash it, you don’t have to clean it here, the company does not clean it for you. It's clean and it's all cleaned together," said Ms. Li. "I was blind when I heard the clerk. I didn't think I was washing or washing."
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Business response
Unified classification cleaning
Later, the reporter went to the Ordos flagship store in Chongwenmen and told the relevant person in charge of the case of Ms. Li. The person in charge said: “As long as it is a member of Erdos, you can enjoy free cashmere washing service, but you must Check whether the laundry can meet the washing standard. As for the clerk at Longde Plaza Cuiwei Department Store, we will reflect it to the company.â€
As for the cleanliness, the relevant person in charge of the Erdos flagship store in Chongwenmen told the Xinhua Daily reporter that all the clothes were checked by the after-sales staff and checked under the light 360 degree. With regard to cleaning, the person in charge of the store said: “The Beijing area will organize cleansing operations in one place and will place the clothing of consumers in different compartments. Finally, each piece of clothing will be sorted and bagged. There will even be balls on some clothes and we will help clean up.â€
sound
Failure to fulfill obligations may report to industry and commerce
In response to this incident, the Xinhua reporter interviewed the Beijing Junxiang Law Firm's lawyer Beibeidou, who stated that the Ordos Store clearly specified after-sales cleansing as an important contract content in its membership discounts, which has already formed part of the buying and selling relationship between the two parties. , belonging to the Ordos shop need to fulfill the contract obligations, if a store in Ordos does not comply with the relevant provisions of Ordos members to perform their obligations, consumers can request the company to Erdos shop because of its non-fulfilment of its obligations and cause additional costs for themselves.
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Bai Beidou also stated that in this type of legal relationship, stores should not only fulfill their obligation to provide consumers with quality-qualified goods, but also take responsibility for the additional services they promised. In the event that such a store does not fulfill its relevant obligations, consumers can make complaints to their corporate headquarters and handle the complaints internally. They can also report their companies as counterparts to the industry and commerce management department, and they can also report to the competent authorities. The right court filed a lawsuit.
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