To teach women's clothing shopping guide should have the conversation skills

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I remember when shopping guide training, the main point of the mentor is to explain how to deal with the contact between the shopping guide and the customer, if the customer approached the counter, the salesperson first greets the customer, the basic courtesy we all know, but sometimes there are some situations, the following three Kind of situation:

The first case is: active questioning instead arouses customer's dislike. If the customer approaches the counter, the salesperson asks, "What are you buying?" The customer not only did not accept the question, he asked the salesperson: "Do not buy is not can not see ah!" Both are embarrassed. The company is located in:

The second situation is: due to busy business or other objective conditions, sometimes clerk can not do for each customer take the initiative to ask questions. The company is located in:

The third situation is: Some customers only look at the goods, salesperson asked is not, do not ask or not. In these circumstances, we have to find a good time to ask questions. The company is located in:

When the customer stays in front of the counter, when the customer touches the merchandise or discusses the merchandise with other customers, it is a good time for the salesperson to ask the customer when the customer holds the money in front of the counter. Language must be civilized, courteous, sincere, cordial, with the proper address to say the first sentence. Such as: Miss, sir, what do you need? With language, become active. Such as the counter salesperson is finishing the goods, did not pay attention to the counter came to the customer, then the customer Chong business salesperson shouted: "Miss, take this clothes and I took a look." Salesperson should immediately put down the goods to come over, put aside clothes The side asked: "You wear or other people wear?" This question belongs to tactfully, from passive answer to active questioning, for the smooth progress of the entire service process laid the foundation. Flexible, adaptable. Salesperson asked the customer can not stop peering "Miss, what do you buy?" "Sir, what do you want". The company is located in:

At the same time also need to do this: ask should be flexible. The company is located in:

First of all: the customer's age, gender, occupation and other characteristics to flexibly determine the content of the question. Proactive querying can eliminate customer concerns, but also quickly understand the customer's intentions, to provide the basis for the next service. The company is located in:

Then: Our answer: When the customer chooses the goods to feel the price is too high, the salesperson has two ways to answer this question: one is "the price of the product is slightly higher, but the quality is good," and the other "The quality of this product is good, but the price is slightly higher." Although these two sentences were reversed in sequence, the impression was completely different. The company is located in:

Before and after the two statements will make the customer feel good quality of this product, even if the price is also worth buying. Answer the customer's inquiry based on the customer's facial expression. This refers to the salesperson observing the customer's reaction while answering the customer's inquiry to understand the customer's attitude towards the product in order to determine their own way of answering. Such as customer consultation to the salesperson, said: "What kind of suits I wear?" Salesperson said a finger to the customer: "I think this color is very nice, do you think?" If the customer said: "Yes, indeed very good-looking" Salesperson can continue to introduce. If the clerk to the simple pattern to customers, customers see frowned, silent, the salesperson should understand that customers are not satisfied with this, should take a bright color to the customer, otherwise it will affect the customer Buying emotion. The company is located in:

Finally: Farewell to customers Speaking to customers who are about to leave the counter Speaking of one or two fairly polite farewell phrases is more than a mere polite expression, but rather rich in meaning. Concerned farewell. This farewell for special customers and careless customers. For example, old-fashioned customers slow words and deeds, memory is not strong, the salesperson to say goodbye to both life and care about the language of life to say: "Grandpa, please take a good walk on the road!" This farewell from the choice of words, the use of intonation It is very consistent with the psychological needs of elderly customers. When careless customers choose to purchase the goods to go, the salesperson should say: "Miss, please put the money, take things good, goodbye!" This customer will feel the clerk reminder too timely, resulting in gratitude!

Many language skills, shopping guide should be applied to different situations, not only the courtesy of hospitality, but more importantly, to the customer sent to the transaction after the pleasure of the service laid the foundation for the future, so as to establish a good brand of the company Social image.

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